Warranty Policy

KuKirin is committed to providing reliable after-sales support and a straightforward warranty process for customers who purchase from kukirinscooterusa.com.

To qualify for warranty service, customers must keep their original order confirmation or proof of purchase. Warranty claims may require photos, videos, or additional information to verify eligibility.

Warranty Coverage

KuKirin provides a 12-month limited warranty covering manufacturing defects in materials or workmanship from the original purchase date.

During the warranty period, we may provide troubleshooting assistance, replacement parts, repair guidance, or other appropriate solutions depending on the issue.

This warranty does not cover damage caused by:

• misuse or improper operation;
• accidents or collisions;
• negligence or abuse;
• riding in wet conditions or water exposure;
• unauthorized modifications or repairs;
• improper storage or maintenance;
• normal wear and tear.

Please note: Tires and brake pads are considered consumable parts and are covered by a 1-month limited warranty only.

Battery Range Disclaimer

The advertised battery range is based on standard testing conditions, including:

• Rider weight: 60 kg
• Temperature: 25°C
• lAverage speed: 20 km/h
• Flat urban road conditions

Actual riding range may vary due to factors such as rider weight, terrain, weather, riding habits, tire pressure, and road conditions.

Differences between advertised range and real-world performance are considered normal. However, if reduced range is caused by a verified battery defect, KuKirin will provide appropriate warranty support.

Warranty Eligibility

This warranty applies only to products purchased directly from:

kukirinscooterusa.com

If your scooter was purchased through another marketplace, reseller, or dealer, please contact the original seller for warranty assistance.

Repair and Replacement Policy

For minor or simple issues, we may:

• ship replacement parts;
• provide repair instructions;
• offer video guidance or troubleshooting support.

For more complex issues, we may determine that the scooter should be inspected or repaired by an authorized service center.

If damage is determined to be outside warranty coverage, repair costs, replacement parts, and shipping fees may be charged to the customer.

Examples of non-warranty situations include water damage, misuse, accidental damage, or unauthorized modifications.

Customers are responsible for shipping costs associated with non-warranty repairs.

Warranty Claim Process

Step 1

Contact our support team by email and provide:

• your order number;
• photos or videos showing the issue;
• a description of the problem.

Step 2

After reviewing the issue, we will provide an appropriate solution, which may include troubleshooting assistance, replacement parts, or repair service recommendations.

Warranty Exclusions

The warranty will be considered void under the following circumstances:

• The product was not purchased from KuKirin or an authorized seller.
• The scooter has been modified, disassembled, or repaired by unauthorized persons.
• Non-original or incompatible parts/accessories were used.
• Damage was caused by accidents, misuse, abuse, or external environmental factors.
• Damage resulted from water ingress, excessive moisture, dirt, or foreign substances.
• The scooter was used in heavy rain or submerged in water deeper than 4 cm.
• Product identification numbers, labels, or serial markings have been altered, removed, or damaged.
• Damage occurred during transportation or improper handling after delivery.
• Corrosion, oxidation, or deterioration caused by improper storage conditions.
• The product was not used according to the user manual instructions.
• Damage resulted from vandalism or intentional misuse.
• The warranty period has expired.
• The product was lost or stolen.
• The product was provided free of charge or as a promotional item.
• Valid proof of purchase cannot be provided.
• Unauthorized software or firmware modifications were installed.

Support Contact

For warranty assistance or product support, please contact:

support@kukirinscooterusa.com